ECH independent living unit resident Lorraine has nothing but praise for the in-home care packages she and her mother Nancy have received.
ECH independent living unit resident Lorraine Watson has nothing but praise for the in-home care packages she and her mother Nancy Condron have received.
It has been a difficult year for Lorraine as Nancy's health has severely declined. Nancy lived in an ECH independent living unit at Plympton North for 14 years and was receiving in-home support where a staff member would visit every day to allocate medication. She also had a cleaner and someone to do the shopping when she couldn't manage. Nancy then moved to residential care where she now receives constant care.
Lorraine currently receives in-home support and has been living at her ECH village home for a little more than one year. "What ECH does is absolutely marvellous," she says. "I had the interview for the package and the staff came in and did everything they needed to. I can't speak highly enough of them."
Through her care package, Lorraine has a cleaner and shopper once a week and also assistance with various other things. Lorraine is "absolutely stunned" with how much support she has received. "I knew Mum could get the services but not me," she says. "I've been overwhelmed and have such nice people doing it. A couple of weeks ago I was feeling really down and the staff member who was over sat down longer and talked to me. You feel as if you're talking to a friend."
Between travelling to appointments, seeing friends and visiting Nancy, Lorraine's days are filled and she says the extra support from ECH helps make the difference. "I've been absolutely staggered by the care I've received and fortunately Mum's getting the same in the home where she is," she says. "With the service I receive there's a lot of friendliness and certainly respect. It's nice to feel part of a family. We're both in good places."
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