1300 275 324

Getting the right advice and services as your circumstances change plays a critical role in enabling you to remain living independently and confidently at home.

It is this level of expertise that sets ECH apart from other providers, together with our simple pricing structure and easy to understand contracts. 



You can feel confident that if your circumstances change, you can simply and easily transition to a higher level of ECH Essential Care™.

Simply notify your Relationship Manager who can arrange for this to occur immediately, together with any urgent services you require. You will be covered by the higher level ECH Essential Care™ benefits immediately yet the increase will not be applied until the beginning of the next full month, or equivalent annual amount.


Whether you are receiving services from ECH or a combination of providers, effective service planning is one of the most critical components to living the best life possible as you age.

Upon choosing ECH for your support, you will be partnered with a dedicated Relationship Manager who will be your primary point of contact. Your ECH Relationship Manager will work alongside you and anyone else you wish to be involved, to identify, plan and achieve your health and lifestyle goals.

ECH Relationship Managers have extensive knowledge of the aged care sector, and can help you navigate through the often complex and confusing aged care system.

With an ECH Relationship Manager by your side, you can feel confident that you will be able to make informed decisions no matter what your circumstances.


If you want minimal support and prefer to Self-Manage the majority of your services, then ECH Essential Care™ Basic may be just what you need.

You may be currently receiving or managing care for yourself or someone else and finding that it is taking you more and more time to coordinate services. Or you may be with another provider and are not fully satisfied with the level of support you are currently receiving.

ECH Essential Care™ Basic provides you with the peace of mind that an expert in aged care (your Relationship Manager) is on hand to help you make the most of your Home Care Package or the funds that you have dedicated to your care needs.

With this level, you will receive:

Then you simply pay for additional advice and assistance from your Relationship Manager; charged at $15 per every 10 minute increment.


All the benefits of ECH Essential Care™ Basic plus:


All the benefits of ECH Essential Care™ Standard, plus:


All the benefits of ECH Essential Care™ Premium, plus:


Terms and Conditions

All ECH Essential Care™ services charged as an annual fee on 1st July or pro rata upon commencement of ECH services for part year of, charged to your Home Care Package. Monthly billing is available to non-Home Care Package clients not wishing to pay an annual fee however, will result in an overall higher annual rate; ECH Essential Care™ Basic 12 x $90 = $1,080, ECH Essential Care™ Standard 12 x $245 = $2,940, ECH Essential Care™ Premium 12 x $485 = $5,820 and ECH Essential Care™Advanced 12 x $625 = $7,500. Additional advice and assistance from your Relationship Manager charged at $15 per every 10-minute increment.

ECH Essential Care™ annual fee based on a full 12 month arrangement. Should you wish to cease receiving your HCP from ECH you may do so at any time. Upon receipt of your formal request, ECH will reimburse any unused portion of the annual fee to your Home Care Package.

Transitioning to a higher level of Essential Care™ is easy with ECH. Should you wish to move up a level, you can arrange for this to occur immediately, and not incur the increase until the beginning of the next full month, or equivalent annual amount.

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1300 275 324

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+61 8 8407 5151

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