Stay Living Independently With Billy and ECH

Living alone doesn’t mean going it alone.

Perhaps you’ve always lived independently. Or maybe a change in circumstances now sees you living alone for the first time in a long time. Sometimes though, knowing that there is some extra support in place can provide a great deal of comfort and confidence to you, and your family or friends that you can remain living alone safely. The short video below explains how Billy provides that extra peace of mind for you and your family.


Meet Billy

Billy is a new technology that uses motion sensors, placed discreetly within your home, to build a profile of your everyday routine. Billy can then pick up when changes to your routine behaviour occur and share this via the Billy app with anyone that has been granted access by you.

Billy is not an emergency response system. It will not replace any emergency alert systems that you currently use.

Routine Tab

If your usual routine is to open the fridge door between 7am and 8am each morning to get your breakfast, this will be shown in green with a tick to indicate that this activity occurred as per usual.

However, if you don’t pick up your medication box as per usual for your morning medication between 8am and 9am, this will be shown in the routine tab in red with a cross to indicate that this activity did not occur as expected.


Billy sensors record the temperature in the room they are located in, so you can see at a glance if temperatures are too high or too low.

Insights Tab

The Billy app also features an Insight Tab. This provides a helpful summary of what activities you have undertaken per usual, and highlights any areas that may need some attention.

As an ECH Essential Care™ client, your Care Coordinator can use this data as an important source of information in the planning of your care and services from ECH.

Extra peace of mind for the whole family

If you have provided your family or friends with access to the app, they can see this Insights Tab and, at a glance, get a sense of how you are.

This visibility can provide a great deal of comfort for family or friends, especially for those who aren’t able to visit you as often as they would like.

Read what ECH Essential Care ™ client George and his son Damien have to say about their experience with the Billy app here.

Billy For ECH Home Care Package Management Clients

If you are an ECH Home Care Package Management client, you will receive the Billy hardware plus the first three months access to the Billy app for FREE. Ongoing access to the Billy app will then be charged on a monthly basis at the special price of just $48 per month (normally RRP $ 60 per month).

Technical Specifications

Billy requires access to the internet. If you don’t have an internet connection, ECH can provide you with a modem for a once off fee of $175. Access to the Billy app, plus the cost of the modem can be funded via your Home Care Package. To view the Billy app, a Smartphone (Android or iOS) is required.


As an ECH Home Care Package Management client, your ECH Care Coordinator can install Billy in your home.

ECH Home Care Package Management Clients Prices
Billy Hardware (central hub and sensors) plus three months of serviceFREE
Monthly Access (after the initial three months)$48* per month
Modem - if required$175 once off
*$48 monthly fee via invoice or can be billed to a Home Care Package

Not an ECH Home Care Package Management Client?

If you use other ECH services or are a retirement living resident, you can purchase Billy directly from and receive a 20 per cent discount on both the Billy hardware and monthly access to the Billy app.

Purchase the Billy hardware for $103.20 plus $48* per month for ongoing access to the Billy app, charged directly by Billycare on a monthly basis.*

Your Billy hardware kit will be sent directly to you for installation.

Simply register at and enter the promo code ECH20 to receive the discount.*

*Prices effective from 1 July 2019 to 30 June 2020 and subject to change. Normal RRP for the Billy Hardware is $129, and normal RRP for access to Billy app is $60 per month. ECH Non-Home Care Package Management clients receive 20% discount on the Billy hardware ($129 – 20% = $103.20). Both Home Care Package and Non-Home Care Package clients receive a 20% discount on the $60 per month access fee; $60 – $12 discount = $48* per month). Only ECH Home Care Package clients receive the Billy hardware and first three months access to the Billy app for free. Terms and conditions apply.

Non-HCP Clients Prices
Billy Hardware (central hub and sensors)$103.20 once off
First month purchase price$48* per month
Monthly access (after the first month)$48+ per month
+$48 monthly fee billed monthly directly by Billycare