Mint Social

ECH is excited to announce that Mint Social has been rolled out to all of our Home Care Package clients. This new service is  free of charge as it forms part of our Essential Care™ service.

The arrival of Mint Social is extremely timely given the current COVID-19 pandemic as it’s a digital platform that enables people to remain socially connected. While we understand that nothing can ever replace face to face contact, we believe in the current time this will be a helpful addition for our clients and their families.

Mint Social is similar to other Social Media platforms whereby ECH staff, as well as the client’s family and friends, can post text, photos and video updates into our ECH client’s feed. The content can then be viewed, commented on and liked by everyone in the client’s network. Please note the client’s network is a private group and only those with permission to join will be able to view the content. Here is an  example below of how this might look:

So how do I get started?

Mint Social will be available to all ECH clients from 20 May 2020. For more information about Mint Social if you have not received an email or SMS from ECH, please contact the ECH team on 1300 275 324.

I’ve received an email or SMS from ECH & would like to start Mint Social

If you have received an SMS or Email from ECH about Mint Social, you have likely notified us in the past that you are a power-of-attorney or the primary contact for an ECH client. As a Primary Contact for an ECH client, you will also be set up as the Primary Connected Person for their Mint Social account and will have administration rights from 20 May. Administration rights allow you to invite family and friends of the ECH client to use Mint Social.

To ensure you get the most out of Mint Social, each family member and friend of the ECH client must have access to the app via their own personal account. There is no maximum number of accounts per ECH client. Adding family and friends is a very important part of setting up the ECH client’s Mint Social account from 20 May and will take approximately 5 minutes of your time. To do this, you will need to complete a couple of steps to ensure everyone who wishes to, can benefit from the app:

Step 1 – Logging into your Mint Social account

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  • You will need to log-in to your account by going to (you can either click on the link or copy and paste into your browser on your mobile or desktop) and log in. You should have received an email from Mint, inviting you to Mint Social. Please click on this link to accept the invite & create a password for your account. Alternatively, if you have not received this email, or don’t have an email registered with ECH, you can click forgot password and follow the process to change your password.


  • Once you have logged on, you will have access to the ECH client’s network – from here you will be able to use all functions of Mint Social and you may already see some posts from ECH staff members.


Step 2 – Invite family and friends of the ECH client to join Mint Social

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If you do not wish to invite anyone to the network, please disregard the below and enjoy Mint Social. However if you think this would be of interest to other family and friends of the ECH Client, you must ‘invite’ them to join to provide them access to Mint. This is a very important process to ensure that everyone can stay connected and will take only a couple of minutes. To do this:

Start on the client’s page in Mint and click the green ‘network’ button at the top right of the screen. This should take you to the network page. To invite a new member (i.e. family and friends), again you will go to the top right of the screen and click the green ‘invite’ button. You can then fill out the form with the new invitee’s details and then click ‘invite’ at the bottom of that form (you will need to complete a separate form for each new user). There is no limit on the number of family and friends that you invite to Mint Social.

The new invitee will receive an email or SMS with instructions as to how to join, which will include steps on how to set up a password and log in. You will know they have joined by going back to the ‘network’ page and seeing their name on that list.

Step 3 – Enjoy Mint Social & click down for more information

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Congratulations! You have now completed setting up our client’s Mint Social account. We very much look forward to seeing you ‘like’, comment and post on the app. If you have any further questions, please see our FAQs below, or feel free to contact the ECH team on 1300 275 324.

I’ve received an email or SMS from ECH & would not like to start nor send any of my personal information to Mint Social

We understand that not everyone is comfortable with having their personal information shared. If you feel this way and do not want your information shared with Mint Social please click here to understand what information you will be sharing with Mint and to read our Opt-out policy. Your personal information will be shared with Mint on the 14 May 2020 unless you Opt-out before this date. If you choose to Opt-out after this date your account will be cancelled by Mint.

Your decision on whether or not you wish to have your information shared does not affect your care and services in any way


Mint Social Frequently Asked Questions

Click here for a list of questions relating to Mint Social.