Support at Home
Support at Home is a new Australian Government initiative designed to simplify care and prioritise supported and independent ageing.
Commencing from 1 July this year, Support at Home replaces the Home Care Packages (HCP) Program and Short-Term Restorative Care (STRC) Programme.
The Commonwealth Home Support Program (CHSP) will also merge with Support at Home no sooner than 1 July 2027.
If you currently receive any support (including home care or personal care) or services through these programs, you may have received a letter in the post from the government advising of upcoming changes.
The Support at Home program aims to help the Australian aged care community stay in the comfort of their own homes for longer, by giving them more choice, flexibility and transparency to better tailor their services to their individual needs.
Importantly, if you are a home care recipient and currently access support and services from ECH, you can continue to do so through Support at Home. Want to review your services?
We are here to help, so please reach out to your Care Partner or one of our friendly team members today on 1300 275 324.
Here’s are some of the most frequently asked questions we’re hearing right now! This section will be regularly updated.
FAQs
You will automatically transition to Support at Home on July 1, 2025, and the
government has indicated that you will keeping the same level of funding. Your
Home Care Package (HCP) will henceforth be called your Support at Home
Classification. You won’t need a new assessment unless your needs change. If you
have unspent funds on July 1, 2025, these will be carried over and managed by
Services Australia. These funds must be used before requesting Assistive Technology
and Home Modifications (AT-HM) Scheme funding or additional services.Contribution rates vary based on:
• Type of service received
• Your income and assets
• Pension status
• Whether you hold a Commonwealth Seniors Health CardPlease contact ECH to understand what you will pay.
If you receive ongoing services, 10% of your quarterly budget is set aside for care
management. ECH will help coordinate your care and ensure you get the best
outcomes from your services
Download our full list of Support at Home FAQs here
