If you’re feeling a bit overwhelmed trying to navigate the aged care system or you’re not sure where to start, ECH is here to help.

Whether you need information to help you plan for the future or you are facing a crisis situation and need some answers fast, ECH can provide straightforward and factual information to help you make informed decisions.

What advice can ECH provide?

If you have you heard the terms ACAT (Aged Care Assessment Team) assessment, Consumer Directed Care (CDC), Regional Assessment Service (RAS), Home Care Package (HCP) or My Aged Care and you are unsure what they mean, you are not alone. ECH can help you decipher all the terminology and understand how the aged care system works.

ECH can also explain what services are available, how much they cost and whether you are eligible for any subsidies or financial assistance.

Whether you need a bit of extra help with household chores or you are in hospital and feeling pressured to move into residential care, an experienced ECH team member can visit you and discuss your options as well as assist you in talking to your family about your decision.

If you are looking for ways to stay physically and socially active, ECH can also provide advice about exercise classes, social programs and volunteering opportunities to keep you active and connected to the community.

Or if you or someone you are caring for has been diagnosed with dementia, ECH can provide information about programs and services specifically designed for people who are experiencing dementia or memory loss.

Your peace of mind

Established in 1964, ECH is a profit-for-members organisation founded on the values of integrity, empathy and respect. You can be sure that you will receive information in a way that respects your individual circumstances, needs and interests.

ECH operates within all legal and regulatory frameworks, meaning the information provided to you is easy to read and understand. If you decide to enter a contract for a service provided by ECH, ECH will ensure that you clearly understand all financial information as well as your rights and obligations before signing any documents. There are never any hidden fees or clauses with ECH.

No matter what questions you may have, experienced ECH team members are there to listen to you and provide you with the right information to enable you to confidently make informed decisions about your current and future needs.

If you want to know more about the services available to you, call ECH on 1300 275 324.

Home Care Package

Are you aged 65 or over and looking to get a little bit of help to remain living independently in your own home? Ask ECH if your eligible for a Home Care Package.

Navigating Aged Care

Navigate your way through the Australian aged care system with ECH by your side.