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ECH Chief Executive Claire Scapinello  Leading South Australian home care provider ECH (Enabling Confidence at Home) has announced experienced leader Claire Scapinello as its new Chief Executive. Ms Scapinello has more than 20 years’ experience in executive roles across aged care, retirement, commercial, retail, residential property, and consumer goods, specialising in customer experience and engagement. Chair of the Board Rosina Hislop says Ms Scapinello is the ideal fit for the organisation as she is passionate about placing customers at the heart of decision-making and she is committed to improving the lives of older South Australians. “Claire’s passion for listening, understanding, and responding to the needs and expectations of customers today, and in the future, will result in delivering the best possible client experience. With her warm and engaging style, she will continue to engage and empower our team,” Ms Hislop says. “Claire has shown in previous roles that she consistently identifies areas that add value, while listening and acting on insights that drive continuous improvement by taking complex problems and distilling them into simple solutions. “We are thrilled to welcome Claire as fresh leadership to our highly capable Executive Team and look forward to working closely with her.” Ms Scapinello’s previous roles include Head of Brand and Customer Strategy at property group TOGA and National Brand, Customer and Marketing Manager at GPT Group, a leading ASX listed Australian diversified property group. Most recently, Ms Scapinello held the role of Chief Digital Officer at RSL Life Care NSW where…

ECH volunteer Malcolm Levy Keeping busy and making new friends are among the reasons Malcolm Levy enjoys giving up his time to help others. Malcolm Levy, 85, of Lockleys, has lived at ECH independent retirement living village David Read Lodge with his wife June, for 10 years, and is the organisation’s oldest volunteer. The aged care service provider is celebrating its volunteers with a special thank you event on May 19, coinciding with National Volunteer Week. ECH has 117 volunteers, who assist with tasks including arts, gardening, music and social groups, but more are needed. Malcolm started volunteering for the organisation by accident. In his working life he worked as an accountant, financial planner and a tax agent and retired in 2003, when he was about 65 years old. In 1999 he attended what was called a ‘conversation café’. “We were set up in tables of four and the host initiated a subject which we would discuss on our tables. Later the host would welcome someone from each table to stand up and present to the wider group what had been discussed. This really appealed to me,” he said. Fast forward to 2012, he moved into the Lodge, had a conversation with an ECH staff member, started volunteering with ECH, and introduced the café concept. “I delivered about 400 brochures in letterboxes, promoting the conversation café and then I started to welcome participants. I had always been willing to do my…

ECH volunteer Ros Werner Like many organisations, home care and independent retirement living provider ECH would not be able to make the same difference in the lives of many without the support of its team of dedicated volunteers. Arts, gardening, music and social groups are just some of the ECH (Enabling Confidence at Home) community engagement activities that volunteers are on hand to assist with. ECH general manager of client experience Carolyn Dawkins said the significance of the programs were far greater than just spending an hour or two participating in an activity – it was about the friendships and fun forged along the way. “The importance of social connections is two-way – we are providing volunteers with a sense of purpose,” Ms Dawkins said on the eve of National Volunteers Week, which runs until May 22. “They enjoy serving the community, and they experience so much personal growth too, and the clients and members of the ECH community gain so much knowledge, skills and friendship. “Volunteering brings real joy and shared benefit. It provides meaningful outcome, so we are extremely grateful for the kind generosity from all our volunteers.” ECH presently has 117 volunteers but is always calling on others who are interested in giving back to the community. Current opportunities include volunteer bus drivers, friendly pet-visiting (for people who have a furry friend and would like to bring them on client visits) and walking group leaders. A new opportunity also exists in the Walking Footy program…