Our Recruitment Process Explained

Your online application is the first step in the recruitment process, and your answers to the few questions we ask, in conjunction with your cover letter and resume can help us to start to build a profile of you.

Tips for applying
Before applying, it is always a good idea to review the position description which can help you decide if your skills meet the requirements of the role and what to include in your application to showcase your most relevant experience.

When will you hear from us?
Initially, you will receive a confirmation email from us, letting you know that we have your application.  We might, at this point, send you an on-line assessment – depending on the role you have applied for.  Please note, this assessment comes from our partners at Care Advantage, so if it doesn’t land in your inbox, please check your junk folder.

Most positions are advertised for a two-week period, and the closing date is always on the ad.  Interviews do not take place until after the ad closes, and we have had the opportunity to review each candidate’s suitability.  We endeavour to do this within 5 days of the close date.

If you are selected for an interview the Recruitment Advisor will call you to discuss a suitable time and date with you, then follow up with a confirmation email on the same day.  All interviews are conducted by a panel. Occasionally, depending on the role, you might be invited back for a second interview.

Unsuccessful Candidates
Due to the large number of applications we receive for each job opening, we will notify candidates who are not shortlisted by email of the outcome of their application.  Interviewed candidates will receive a phone call, providing feedback on their interview.

Do I need to bring anything to my interview?
You should bring the following to your interview:

• copies of any relevant qualifications
• proof of your right to work in Australia (Australian passport, birth certificate, enrolled to vote, or visa)
• Police clearance or DHS if you have one
• Drivers licence if needed for the role you are applying for

We complete reference checks with two professional referees and will ask you for their contact details at the interview.

We endeavour to complete references within 2 business days of the last interview being held and generally this means they are completed on the same week as your interview, or early the week following your interview.

If you do not have a Police Check and you are progressing through the recruitment process, we will arrange one for you. You will receive an email from Fit2Work with a link to submit your police check application.

Depending on the role, you may be required to undertake a Pre-Employment Medical.  The Recruitment Advisor will liaise with the provider to arrange this for you.

Once all of the boxes are ticked, your direct manager will give you a call to arrange your start date. Once that has been determined, we will send you a contract of employment, via PandaDoc. For most roles, once we have received your signed copy back, we then send you a New Starter pack.

Depending on your role, you will be given on the job training, be given a handover, or maybe a combination of both. We hold corporate induction once a month, and you will be invited to attend one of these at the earliest convenience.