We celebrated Senior Care Coordinator Constance’s 20th anniversary in July – marking an incredible achievement. Keep Connected sat down with Constance to learn more about her two-decade career at ECH.
Tell us about your career at ECH
In 2003, I started working at the Henley Beach Wellness Centre as a receptionist on a part-time basis. At the time, my youngest son was a toddler and now he works with ECH in our call centre, Member Connect. Over time, I increased my hours and took on occasional projects, helping our home services and day program teams. Then I moved to the role of Senior Administration Officer overseeing administration services across five wellness centres, before spending a year in Retirement Living selling ECH units. My next role was in the Member Connect team, in early 2017, where I progressed to a Member Connect lead role. Most recently, I moved to be a Home Care Packages Care Coordinator in 2021 and I am now a Senior Care Coordinator.
What does your job entail as a Senior Care Coordinator?
I provide support to my manager and I have a team of five Care Coordinators who I oversee. Our role is to coordinate the services that meet each client’s needs and goals. I also provide induction for new Care Coordinators, including training, mentoring and coaching. I support the team in ensuring our clients are receiving the support they need to continue to live safely and as independently as they can in their own home. While I still see clients from time to time for annual reviews, my main role is to support the team.
What do you like about working at ECH?
ECH offers many opportunities for staff to explore different career pathways. I am also very proud to be involved in the Diversity Reference Group in ensuring that ECH is a diverse and inclusive workplace. I am proud of what ECH has achieved in that space such as the Rainbow Tick Accreditation.
What do you enjoy about your work?
I’ve enjoyed my leadership role and the opportunity to help staff to develop skills and reach their potential by my mentoring and coaching. I also love that I get to meet clients and develop a relationship with them.
As a Care Coordinator, you identify what support clients need and successfully implement that support to fulfil their potential to live safely at home.
If you know someone who is passionate about making a difference and is committed to supporting others, we encourage them to explore our employment opportunities at ech.asn.au/about-us/working-at-ech
Posted: September 15, 2023