It has been a wonderful 12 months at ECH and it has been a privilege to meet many of our clients, residents and team whilst visiting our sites and hosting ECH events. What is evident across the entire organisation is the passion, purpose and commitment that drives us all.

Since commencing, I have been focused on listening to your feedback and ensuring that as a team we are responding. Our home care client survey, which was recently distributed, ensures that we are celebrating the wonderful work our team does as well as focus on improving areas like our responsiveness and call wait times. We are implementing a number of solutions to address this and your feedback is greatly valued.

To coincide with National Reconciliation Week and as part of ECH’s Reconciliation Action Plan (RAP) we launched our Bush Tucker Garden at Encore Apartments in Modbury. The garden and event gave our clients and residents the opportunity to explore the garden, learn about edible native flora and the importance of these plants. ECH designed the garden with Leanne Williams, local Aboriginal woman and horticulturist, to ensure that we are learning and walking beside Aboriginal people. You can view photos of the garden in our Community News.

In July, our team members gathered for the first time in several years at our Employee End of Year Dinner, to celebrate the achievements of our team. As I was also marking my first year as Chief Executive, it was the perfect time to launch the new ECH five-year strategy, which is aimed at ensuring we are all united in a common purpose. It was an opportunity to create conversations, ask questions and learn more about bringing ECH’s vision for the future to life. During the evening, we heard from Rosina Hislop, ECH’s Board Chair. She highlighted that over the past 60 years, ECH has remained committed to ensuring that our clients and residents get more out of life, each day. This was reinforced through video interviews, as we heard from several clients and residents sharing their experiences and the difference ECH makes to their lives. Lastly, we launched our employee awards celebrating the outstanding work of so many of our team which will continue as an annual event.

In early September, as part of our partnership with State Theatre Company South Australia, our clients and residents enjoyed a ‘Book Club’ evening, hosted by Jane Doyle, featuring acclaimed author Pip Williams. Pip spoke about her compelling novel, The Dictionary of Lost Words, which is set during the height of the women’s suffrage movement.


Finally, we celebrated Aged Care Employee Day on 7 August taking time out to thank our team for caring and the impact they make to the lives of our clients and residents. Each year, we acknowledge the contribution our team members make, however we believe it shouldn’t just be once a year but taking time to say thank you every day. On behalf of myself and the Executive team, we want to say thank you to all our team who make a difference and allow our clients and residents to live their best life.

Thank you for reading this edition of Keep Connected, we do hope you enjoy reading about the amazing community within the ECH family.

If you have any ideas about the magazine, or any of our services, please let us know at

Warm Regards,

Claire Scapinello
ECH Chief Executive


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Posted: September 15, 2023